Patient Financial Services (PFS) Customer Service
Questions About Your Bill
Patient Financial Services (PFS) bills for a range of services provided to patients of the University of Washington and Harborview Medical Centers. Services billed by PFS include inpatient hospital stays, clinic visits and other outpatient services such as x-rays, lab tests and therapies.
These Medical Center services or "facility fees" are billed separately and are in addition to the professional fees billed by UW Physicians (UWP). UWP is a separate entity from the Medical Centers and bills the professional fees for services provided by doctors practicing at the UW and Harborview Medical Centers.
For University of Washington Medical Center (UWMC), provider-based clinics include: UWMC Pacific Clinics, UWMC Roosevelt Clinics, Eastside Specialty Center, UW Medicine Regional Heart Center-Alderwood, UWMC Prosthetics and Orthotics Clinic and the Center on Human Development and Disability. As provider-based, you will be charged both a facility fee and a professional fee. The hospital charges may be as much as, or greater than, the charges for professional services, depending on services rendered.
Patients may also receive bills associated with their visits from other providers, including the Seattle Cancer Care Alliance (SCCA), Children's University Medical Group (CUMG), air and ground ambulance companies such as Airlift Northwest, and Certified Registered Nurse Anesthesiologists (CRNAs) billed by Support Med. For information about bills from other providers, please contact them directly.
This web site provides information and answers about bills for UW and Harborview Medical Centers' hospital, clinic and outpatient facility fees.
Patient Financial Services Phone: 206.598.1950 or toll-free 877.780.1121
Hours: Monday through Friday, 8 a.m. to 5 p.m.
Address: P.O. Box 24366
Seattle, WA 98124-0366
UW Medicine Financial Counseling
Hours Monday through Friday, 9 am to 4 pm
Address: P.O. Box 50095
Seattle, WA 98145-5095